© 2018 RMT studio 

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FREQUENTLY ASKED QUESTIONS

What is massage therapy?

Massage therapy is the manipulation of the soft tissues of the body including muscles, connective tissue, tendons, ligaments and joints. Massage therapy helps alleviate the soft tissue discomfort associated with every day and occupational stresses, muscular over-use and many chronic pain conditions. If employed early enough after accidents involving trauma and injury, Massage therapy can greatly reduce the development of painful muscular patterning.

How can massage therapy help me?

Massage therapy can be beneficial to people of all ages and conditions and is widely used to help obtain relief from specific problems including:

Inflammatory conditions such as arthritis and tendonitis

Stress relief and associated conditions

Headaches and migraines

Muscle related conditions such as spasms, strains and sprains

Back pain

Repetitive strain injury

Circulatory and respiratory problems

Pregnancy and labour discomfort

Post injury and post surgical rehabilitation

Is massage therapy a regulated health profession?

The practice of massage therapy is regulated under the Regulated Health Professions Act, 1991 (RHPA) and is therefor a Regulated Health Profession. Only individuals who have completed the requisite training and have met the strict competency requirements of the College of Massage Therapists of Ontario (CMTO) can call themselves a "Massage Therapist" or a "Registered Massage Therapist". When seeking Massage Therapy, look for an individual who uses one of those two titles and ask to see their registration with the CMTO. 

How early can I arrive for my treatment?

Please arrive no sooner then 15 mins before your treatment, we have a small reception area but our front door will be locked during treatments. 

What will happen on the first visit?

On the first visit you will complete a confidential health history as part of your assessment. This is important as the Massage Therapist needs to know if you have any medical conditions or are taking any medications. The massage therapist will listen to your concerns, assess your individual needs as well as other factors that may be contributing to you injury. (lifestyle, nutritional status, etc.) The massage therapist will then develop a treatment plan with you to ensure you receive appropriate treatment to help you return, as much as possible, to your normal activity.

Do I have to remove all of my clothes?

No. Your comfort level as a client is the most important to all registered massage therapists, whether that is the context of the clothing you wear or the treatment you receive. Massage therapists can provide important treatment whether you elect to remove any, some or all of your clothing. All RMT's are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. Your comfort level and ability to relax is paramount to effective treatment.

Registered massage therapists will also describe the techniques to be provided to ensure that you are comfortable with them. Your consent is sought before treatment begins. If you are uncomfortable your RMT wants you to let them know immediately, whether that discomfort involves the treatment, draping or any pain you may experience.

Can I book a treatment at the same time as my friend/family member?

 Yes! We have 3 treatment rooms and would be happy to help you find a time you can both come in. If you have issues booking multiple appointments at the same time, please call 647-479-4854 so one of our team members can assist you. 

OUR CANCELLATION POLICY

To change or cancel your appointment please login to your JaneApp account and cancel or change your appointment. Please call 416-894-8659 or email info@rmtstudio.com if you need help. Changes to your appointment will not be able to be made by you in the JaneApp account in under 24 hours.

Please make changes or cancel your appointments at least 24 hours in advance or your will be charged the full cost of your treatment. 

Why do we charge the full treatment price if you miss your appointment?

We value the time of our clients and our Massage Therapists. Clients book our therapists for their time and expertise often well in advance. If you do not provide us with at least 24 hours notice of cancellation or rescheduling, then we have missed the opportunity to help other clients who are interested in booking with us. We hope you understand that we require a reasonable amount of notice to prepare for your absence, and will charge you the full amount of your treatment in lieu of a 24-hour notification of cancellation or rescheduling.  

Will you remind me about my appointment?

In addition to your confirmation email, you will receive a reminder email 2 days prior to your appointment.

Is massage therapy covered under the Ontario Health Insurance Plan (OHIP)?

No. Massage therapy treatments are not covered under OHIP, regardless of whether treatment has been requested by a physician. Most progressive extended health insurance plans cover massage therapy when provided by a registered massage therapist. Please consult your extended health benefit plan. 

Why do massage therapists charge HST?

Under the Federal Excise Tax Act, massage therapy is a service to which GST was applied. While massage therapists are considered health care practitioners under Ontario Regulated Health Professions Act, 1991, massage therapy is not included in the definition of health services that are exempt from the application of the HST. The list of exemptions is controlled by the federal government and the federal minister of finance has made clear that the current policies governing exemptions will remain in place. A health profession can be exempted if it is regulated in five provinces or territories or if it is paid for in the health plans of three provinces. Massage therapy does not meet either of these conditions. 

If you have any further questions please feel free to email the studio at jenn@rmtstudio.com