Our regulatory college, College of Massage Therapists of Ontario (CMTO), have worked in conjunction with the Ministry of Health and the Province of Ontario to determine these guidelines be put in place for therapists to work through an ongoing pandemic a gradual return to work.

We understand that these new guidelines may be frustrating and upsetting. Many of these new changes are directives from our governing body and without them in place we would not be able to operate. In the interest of keeping everyone as safe as possible we without a doubt will do what is recommended from government health officials.

Any person with symptoms or other cause for concern according to the screening tool will be asked not to attend their appointment and will be referred to call Telehealth or Toronto Public Health for further instruction.


  • PRIOR TO BOOKING YOUR APPOINTMENT: Please complete the Self Screening Tool provided by Ministry of Public Health of If you are not at risk, proceed with booking your appointment

  • PPE: Please arrive to the studio wearing a clean properly fitted mask that covers your nose and mouth. A homemade mask meeting these requirements is acceptable.  Your RMT will follow the protocols of the Ministry of Health and Public Health of Ontario and will be wearing a properly fitted medical procedural grade mask. Other PPE gloves, safety glasses, shield apron/smock are recommended and will be determined by the therapist after assessing risk.

  • APPOINTMENT AND AVAILABILITY: Patients will be instructed to come alone to appointments. If someone has accompanied them, that individual is NOT allowed in the clinic and must wait for them outside the clinic.

  • APPOINTMENT DURATION: Length of treatment times will be determined by individual therapists.

  • PAYMENT: We will not be accepting cash at this time. Payment can be made with your credit card as before through our online system or with an email transfer.


  1. Active screening – a confidential online questionnaire will be emailed to you 48 hours prior to every treatment screening for COVID-19 symptoms as well as an in-person screening upon your arrival to the studio. Your therapist will ask you if you reviewed our policies.

  2. Passive screening - please read and adhere to the signage posted on the front door and throughout the studio.

  • NO WAITING AREA: You will be asked to arrive no more than 5 minutes before your appointment time and wait outside. The door to the studio will be locked and you will be able to self-check in using the QR code posted on the door. This will let your therapist know you have arrived. When your therapist is ready they will come to the door to let you in.

  • HAND HYGIENE - You will be asked to wash or sanitize your hands upon entering the studio and again before you leave. RMT’s are trained in proper hand hygiene and will continue these practices.


Each team member is required to pass the screening questionnaire and check their temperature prior to their shift.

All of our clinical team have been educated and trained in hand hygiene and PPE use for the purpose of infection control and prevention. All RMT team members are required to demonstrate proper hand hygiene when entering and exiting the clinic, entering and exiting treatment rooms, after contacting certain surfaces, soiled linens and with any direct contact with others.

All clinical team members will don the use of appropriate personal protective equipment related to patient care, cleaning and other clinical or non-clinical activities.

While we always have superior cleaning and disinfecting procedures in place we will be even more thorough than ever. We are allowing more time between appointments so the treatment room, bathroom, high contact areas etc. will all be disinfected between clients. The tables are always prepped with fresh new linens for each client and we will continue this practice. All of the decorative textiles (pillow, chairs, etc.) will be removed from the treatment rooms and ensure that all surfaces you may come in contact with are easily disinfected.  We will continue to uphold a level of high standards that we have built our reputation on.


  1. Therapist will wash their hands, arms and elbows thoroughly and immediately after treatment with soap and warm water before directing the patient out of the clinic.

  2. Therapist will immediately disinfect any area used with the patient. This includes any equipment or tools used, treatment tables, stools, door handles, common area surfaces, washroom, handrail, mobile device or tablet, etc.

  3. Therapists will wash their hands again after stripping the table and disinfecting.

  4. Therapists will wear gloves to prep the treatment table for next patient



  1. Deep clean and disinfect all other areas of the clinic that are “traffic areas”. This includes entry, stairway, handrail, hallway, washroom, floors and office.

  2. Thorough cleaning and disinfecting of treatment rooms and floors.

RMT STUDIO will keep a log of every person (patient, visitors, team members, other) entering the clinic each day – as advised by our regulatory body – this log will be maintained with privacy as top priority but will serve to help with contact tracing in the event there is an exposure to COVID 19.